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FAQ

FAQ

Shipping

Listed items which are in stock, will ship within 1-3 business days.

Custom or made to order pieces take about 3 to 6 weeks to create. 

Processing times are mentioned in the description of all the individual product listings. I always try my best to deliver as soon as possible! 

I ship from The Netherlands. Orders within the country usually arrive within 1 to 3 business days. All orders will be shipped with tracking information. Insurance upgrades are available and advised.

International orders can take an average of 7 to 21 days to arrive. In some cases it may take longer depending on your location, holidays and customs. Delays may occur, please allow 30 business days for your package to arrive. 

I try to keep shipping costs as low as possible, but due to the value of the packages they will all be send out with tracking information and customs declaration forms, if required. I have provided insurance upgrades on all the listed items and I highly recommend to choose this option for safe arrival.

UPS express shipping is available on international orders. Depending on your location and the value of the pieces, additional fees may apply.

If your package is deemed lost I am happy to resolve the problem with a replacement, if shipped with an insurance upgrade otherwise I cannot be responsible for lost packages. No refund will be issued. 

I won’t consider the package lost until 30 business days after shipment. You can always reference your tracking information and feel free to message me at all times if you have any questions! 

I am not responsible for any tax or import fees. Also! Be sure to double check your address information. Changes can’t be made after shipment. I am not responsible for lost packages due to wrong address information.

Return Policy 

If you find that you are unsatisfied with your purchase, please contact me within 7 days of delivery. I will consider returns on a case by case basis. Not all items are returnable. 

Items can only be returned in original condition, within 14 days of delivery. Customers will be responsible for the item(s), including shipping costs, until they reach me. I advise using a secure delivery service that requires a signature for proof of receipt.

 

Custom and made to order

Custom made and made to order pieces are all final sales and cannot be returned. Please be certain of your choice and sizing before finalizing an order. I will guide you through the process of ordering a custom or made to order piece, to the best of my abilities, so you can make an informed decision!

If you had a change of heart about a custom or made to order piece before shipment or finalisation, a 50% fee will be charged on cancellations. This accounts work already done and time spent on creating the design.

Custom Jewelry 

Custom list is full until the end of April

Due to my current work load I will process a couple requests each month. If you need a particular piece before a certain time, please make sure to contact me well in advance. Creating a customized piece can take 3-6 weeks. The amount of time may vary due to sourcing particular materials and gemstones. I will do my best to communicate all details of the order well in advance! 

Moving forward I will only accept custom requests that are smaller in nature. Meaning: minor changes to existing designs from my body of work, a different stone option or a slight variation in composition of signature design elements.

I require 50%  down payment before I start working on the requested piece. This down payment is non refundable. Once the payment is received, no further changes to the design will be permitted. 

If you had a change of heart about a custom piece before shipment or finalisation of the order, a 50% fee will be charged on cancellations. This accounts for work already done and time spent on creating the design. These guidelines are set in place to keep it fair for both parties.

Payment Plans

I accept payment plans for made to order pieces and other designs already listed in the shop. Payments are made through a Paypal invoice and can be fulfilled within 2-4 steps.

The first payment must be a minimum of 25% and is non refundable. The complete payment is fulfilled within a maximum timespan of 2 months. Once the payment plan is completed, I will ship you your piece!

If you are interested in a payment plan you can direct message me on instagram or send an email to mail@endeis.nl.

Payment plans are not accepted during new collection releases.

Jewelry care 

My pieces are created with the intent to last through generations. If you want to extend the life of your pieces and keep them in pristine condition, don’t sleep with the jewelry on and remove them while exercising and doing chores around the house. This will prevent bumping the gemstones or scratching the metals. Handle your jewelry carefully, and avoid soaking in water or exposure to chemicals. Store your pieces in the jewelry box they come with. This is especially important for pieces with gemstones.

You may clean your jewelry with warm water and mild, clear soap using a soft toothbrush. Jewelry polishing cloths are great for removing tarnish and restoring the shine of your pieces. However, these are not meant to be used on pieces with darkened patina as they will remove the finish.